Effective communication is key to building strong teams, improving staff performance, and fostering a culture of trust and accountability. This two-part series provides supervisors, managers, and leaders with practical tools to give meaningful feedback and navigate difficult conversations with confidence.
Part 1: Effective Feedback (Addressing a Situation)
Learn how to deliver clear, constructive feedback that promotes growth and accountability. This session introduces the SBI (Situation-Behavior-Impact) model, helping participants provide feedback that is specific, actionable, and well-received.
Part 2: Difficult Conversations (Addressing a Pattern)
Some conversations require more than one discussion. This session focuses on managing ongoing performance concerns, emotional reactions, and tough workplace interactions. Participants will learn strategies for handling defensiveness, setting clear expectations, and knowing when feedback shifts from coaching to accountability.
Note: Each session can be attended independently, but together they provide a well-rounded approach to effective workplace communication.
Who Should Attend: Staff in leadership roles in family resource centers (FRCs), child abuse prevention councils (CAPCs), community-based organizations, and other child- and family-serving systems.
IMPORTANT TRAINING INFORMATION:
- This is an interactive training. Please be prepared to participate in activities such as group discussion, break out rooms, and/or demonstration. Your training experience will be best with the use of a web cam, audio, and a training environment conducive to active participation.
- This training will NOT be recorded.
- This is a small-group training. Spaces are limited space and there may be a waiting list. Preference will be given to applicants from California. All applicants will be contacted by the week of April 15, 2025.
- CalTrin “No Show” Policy. While CalTrin training is free to learners, it requires significant financial and human resources to provide high-quality, small-group interactive training experiences. In addition, these trainings frequently have a waiting list. Selected participants who do not attend the training and do not contact CalTrin in advance may not be selected for future application-based small-group training.
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Participants are expected to attend both sessions in this series. If you are interested in this training but cannot attend all sessions, please contact CalTrin to be placed on the waiting list for future training.
- By registering for a CalTrin training, you consent to be added to the CalTrin mailing list.
MEET THE SPEAKER
As a Training Coordinator for CalTrin, Jessica’s primary goal is to ensure staff, administrators, and stakeholders working in child abuse prevention services have access to quality training and resources. Her work in Training and Development has focused on designing, implementing, and facilitating engaging and interactive learning programs. Jessica is passionate about public speaking and creating a safe and engaging learning environment. Jessica is a Gallup-Certified Strengths Coach and Certified Master Trainer ™ with the Association of Talent Development (ATD). In addition, Jessica is a Certified Trainer in Bringing the Protective Factors Framework to Life In Your Work (Children’s Trust Fund Alliance) and the Standards of Quality for Family Strengthening & Support (National Family Support Network).
